FAQ

Frequently Asked Questions

Where is the fruit sourced?

Gate to Garnish only uses 100% Australian grown citrus and fruits.

These beautiful seasonal fruits are sourced through local South Australian and Australian growers.

Why do you wash your citrus and fruits?

Once citrus and fruits are received to our kitchen, Gate to Garnish hand washes in a natural fruit wash to remove as reasonably practical any potential microorganisms found from human handling, dirt, grime, fertilisers, even dust and animal waste. 

Why low and slow dehydration?

Low and slow dehydration is about us providing you with a premium product. Because we do not want to rush mother natures work, we lock in maximum, nutrient value, colour and taste for you to enjoy without burning the citrus or fruit, or even worse, under dehydrating, which can lead to mould in your fruit, and you feeling pretty crook. And to be really sure we are providing you with perfect product, we condition all of our dehydrated citrus and fruits for a minimum of two weeks prior to packaging.

What's the nutritional value?

Because Gate to Garnish does not use any preserving additives or agents such as sulphur and
added sugars, our products are actually good for you. Dehydrating citrus and fruit, locks in nutrients, natural sugars, colours and flavour. As Gate to Garnish only packages single origin fruit, we are not required to provide a nutrition information panel, it’s not that we don’t want to, it’s simply that each citrus and fruit product we source has different information depending on what time of the year you buy your product, which variety of fruit you buy and which growing region.

It is best practice, for us to simply let you know that our dehydrated citrus and fruits contain a higher natural concentration of sugar.

Why we don’t use Sulphur

Suplhur has been linked to breathing difficulties, including asthma and life-threatening
allergy-like symptoms or, in rare cases, death.

That is why Gate to Garnish dehydrates and conditions our citrus and fruit without this preserving agent.

As a result, our dehydrated fruits are thin (not fluffy), slightly crispy and on some ranges a little chewy or have a lovely caramel colour. They are completely dried, naturally, you can actually taste the difference.

What if I get lumps in my citrus dust?

Relax, this is completely natural. Because we don’t use an anti-caking agent, it is possible that at times, your citrus dust packet may develop little lumps. All you need to do is make sure your packet is sealed, then scrunch. You will see that your dust breaks back down into a lovely granular product.

How do I store Gate to Garnish products?

Our dehydrated products are packaged to order. Please store our products in a cool, dark, dry
location and not in direct sunlight, the fridge is a perfect spot, especially in tropical climates and always keep your packet well sealed after use. Use dried fingers, tongs or spoons when removing product from its packaging.

Because of the technology behind our soft plastic packaging (designed for recycling) we source from Victoria, our products cannot be vacuum sealed. This means that over time, air can permeate the packaging. After two years of product testing, we confidently recommend extending the 12-month packaging date by storing your products in the fridge. Some of our Qld customers even store our products with great success, in their freezer.

As part of our commitment to the environment and potential health risk research, we have
chosen not to include silica or oxygen absorbers within our product range.

How much do I use?

With our all-natural mighty aroma, colour and flavour, you need only a small amount to enhance and elevate your creations.

From rubbing, roasting, grilling, frying, baking, rimming and garnishing, the amount you use
depends on you. We suggest start small, from 1/3 tsp in your bottle of water, through to 1tsp if crusting a leg of lamb.

These beautiful and versatile products can be enjoyed hot or cold, if using in a liquid base (such as cocktails or salad dressings) giving our products time to ‘open up’ as part of the flavour journey, such as shaking, stirring or adding to resting foods will level up these wonderful flavours.

How much can I order?

Individual, wholesale, and commercial orders are welcomed.

Either order direct online, or email us with your enquiry.

Where else can I buy Gate to Garnish?

In addition to online sales, Gate to Garnish loves being out and about with people in our local markets. Please follow us on Instagram and Facebook for our weekly locations.

Postage within Australia Only

When at the checkout, you will be charged an Australia Post “Parcel Post’ postage fee.

It is estimated it will take 2+ business days for delivery.

Parcels up to 5kg will be charged $14.50 for delivery (Gate to Garnish cover the packaging cost)

Postage within Australia

When at the checkout, you will be charged an Australia Post ‘Parcel Post’ postage fee.

It is estimated it will take 2+ business days for delivery.

Parcels up to 5kg are eligible for ‘if it packs, it posts’ flat rate postage fee of $9.95.

Larger or heavier postage items will be charged accordingly as per Australia Post pre-paid
satchels.

Payment Overseas

When at the checkout, you will be charged an Australia Post ‘Standard Post’ postage fee.

It is estimated it will take 10 - 15 business days for delivery (between major metro areas).

Parcels up to 20kg are eligible with postage fees starting at $24.75.

Please check Australia Post rates for any changes.

Refund rights

Buying online, in store or at one of our wonderful markets. Consumers have the same refund rights as they do when buying from a physical shop. This means that under the Australian Consumer Law, any item you buy is covered by ‘consumer guarantees’.

Soft Plastic Recycling

On 7 March 2023, Australia’s ‘soft plastic taskforce’, chaired by the Minister of the Department of Environment and Water, announced the launch of a soft plastic recycling pilot in late 2023 in select stores (Woolworths, Coles and Aldi), with an anticipated gradual rollout nationally in 2024.

This taskforce is addressing both existing stockpiles and making recommendation of current domestic soft plastic recycling facilities to identify capacity building and expansion capabilities. Concurrently, the National Plastics Recycling Scheme (NPRS) has outlined a kerbside pilot to collect more household soft plastics. This is based on a model that would see food and grocery manufacturers pay a levy to support the recycling of the soft plastics they create. It is currently being trialled in select areas.

Gate to Garnish is nationally accredited under the former REDcycle program, meaning our packaging, once the replacement recycling initiatives are rolled out, will again be redirected from landfill.