Privacy policy

We collect and store information about you
When you use our services or contact us (online or in the real world), you trust us with your personal information. We collect and store this information about you to help us deliver the best possible service and products to you.

By giving us your information, you are agreeing for us to process it in the ways best described here.

What information do we collect?
We collect personal information that helps us contact you, fulfil enquiries and customer orders and personalise our content for you. We will only ask for or use sensitive information with your consent and only for the reason we collected it (unless we need to by law).

We collect contact details like your name, phone number, credit card details, email and address.

If you are giving us others personal information, please do so only if they agree to this policy.

When you access any website including ours, you may be providing it with information about your location, internet provider, computer hardware, browser type and operating system.

How do we collect information?
When you reach out to us through the phone, face to face, use our website, or open our emails, you are telling us about yourself.

We also use software like cookies to tell us how you use our website and how we can help you. Cookies (and we don't mean the biscuits) are tiny digital identifiers that are automatically stored on your computer. These help us personalise our service to you, and can be turned off or deleted at any time throughout your browser settings.

What do we do with this information?
We store your information safely and use it to give you better service experience. A lot of this involves researching for you, communicating with you and marketing to you.

Sometimes we share your data with our partners like Shopify, Square, Facebook and Google. They'll often store your data overseas, outside the scope of Australian Privacy Laws.

How to contact us?
We will do our best to keep your data up to date. You can view, and ask us to correct, any data we have about you. You can also ask us at any time to stop communicating with you.

If you're unhappy with something we've done or you think we're not following privacy laws, let us know and we'll get back to you promptly to try and fix that. Contact us here (email link).

You can also make a complaint to the Office of the Australian Information Commissioner (hyper linked)

If this policy ever changes, we'll update it here.